July 2024 Technology Release Notes

Check out the new Vibrant Wellness Provider Ordering Portal updates for July 2024.

Place Ship-To-Patient Orders Without an Address

Regardless of the payment method, providers can place orders that include ship-to-patient kits without entering a patient's address. Forms will be emailed to patients, who must enter the missing information to complete the order.

A warning will appear if a ship-to-patient order is placed without an address. Users can turn off this courtesy pop-up using the express checkout setting. This setting only turns off the courtesy pop-up. Providers will still be able to place ship-to-patient orders without a patient address.

1. Invite Sent (Invitations expire in 15 days and must be re-invited)

2. Account Created: The provider has accepted the invitation and has successfully created a portal account.

1. Account Pending: Orders can be placed on behalf of this provider by a Practice Admin because their NPI was entered by a Practice Admin when invited, but they have not yet accepted the invitation to the practice and created an account from the email invitation. (Does not expire)

2. Account Created: The provider has accepted the invitation and successfully created a portal account.

View Itemized Charges in the Order Total Module

On the Order Info section of the Patient Lab Profile, users can now select the Order Total to view an itemized list of all charges for the order. 

General Updates

Download Report Without Opening the Personalized Reports Viewer

Users can download PDF reports or zip files directly from the Personalized Reports pop-up module without opening the reports viewer.

View EDR(Estimated Date of Report) For Each Test in the Personalized Reports Module

The new Personalized Reports module now provides EDR dates by test so users can plan for preliminary reports. The EDR shown in the Patients Tab will be the first preliminary report available.

Download Individual Receipts in the Statements Tab

In the statements tab, users can now generate individual sample-level receipts that identify tests ordered. These receipts are for personal patient records and are not intended for insurance reimbursement purposes.

Tools and Resources

Shape the Future of Our Technology by Giving Feedback in the Portal

Users are encouraged to provide feedback on the portal. Users can submit original feedback or engage with existing feedback by leaving comments or upvoting posts. Feedback is separated into different boards to reflect feedback from different areas across the Vibrant experience.

Each board has different categories to allow users to further filter feedback. When browsing existing feedback on each board, users can filter by category.