HealthTech

Concierge Phlebotomy Comes to Well ProZ: Convenient Scheduling, Clear Pricing, and At-Home Service

Written by Emily Burke | Jan 23, 2025 10:14:38 PM

 What is Well ProZ?  

Well ProZ is an e-commerce platform that enables healthcare providers to sell lab testing, clinical-grade supplements, and custom products directly to their patients. Fully integrated with the Vibrant Wellness portal, Well ProZ offers a seamless experience for both providers and patients by centralizing test results, orders, and inventory management. The platform is mobile-optimized and designed for ease of use, allowing providers to quickly set up their storefronts and patients to conveniently initiate orders online. Providers can view patient orders and test results directly within the Vibrant Wellness portal, creating a streamlined workflow and reducing administrative tasks. Well ProZ is free to use, making it an accessible solution for practices looking to expand their online presence and enhance patient engagement. Contact your Vibrant Wellness sales representative to learn how to activate this feature for your practice. 

What is the Blood Concierge Service?  

Enhance your patients' experience and streamline your practice with our blood draw concierge service. When a blood draw is required, all your patient has to do is choose their preferred location and provide three available times. We handle the coordination with local phlebotomy partners and send an email confirmation to your patient. This service simplifies the collection process, freeing up valuable time and resources for you and your patients. With a transparent flat fee that can be easily added to the overall bill or paid separately by the patient, you ensure predictable costs and efficient care. Patients benefit from convenient scheduling, minimal burden, and the option to have their blood drawn at home, leading to improved satisfaction and timely, reliable service. 

Benefits for Your Practice 

Simplified Scheduling for a Better Patient Experience 

Coordinating blood draws can be a hassle for patients, from finding a draw center to matching schedules and making the trip. The blood draw concierge service removes these barriers, allowing your patients to choose their preferred location and provide three available times while we handle the rest. By offering this service, you improve your patient’s overall experience, making care seamless and stress-free and reinforcing your commitment to patient-centered care. 

Free Up Your Staff with a Hands-Off Solution 

If your patients struggle to coordinate blood draw appointments on their own, they may turn to your staff for assistance with scheduling, finding a draw site, or resolving issues. The blood draw concierge service takes this burden off your team by handling the entire process for you. After patients select their preferred location and three available times, we coordinate directly with local phlebotomy partners and send a confirmation to the patient. If your patients have any questions or issues, our team will handle their support needs, allowing your staff to focus on more critical tasks. This hands-off solution streamlines your workflow and improves overall efficiency for your practice. 

Make Care Easier and More Accessible 

For patients with mobility challenges or compromised immune systems, traveling to a blood draw center can be a significant barrier. The blood draw concierge service removes this obstacle by bringing the phlebotomist to them. Patients can choose to have their blood drawn in the comfort of their own home, eliminating the need to arrange transportation or risk exposure in public spaces. By offering this service, you make care more accessible and ensure that all patients, regardless of their physical limitations or health concerns, can stay on track with their testing and treatment plans. This level of convenience not only enhances patient satisfaction but also supports better health outcomes. 

Ensure Consistent Service Quality 

Inconsistent service quality and unpredictable pricing can lead to patient dissatisfaction and even Test Not Performed (TNP) results due to collection quality issues. The blood draw concierge service reduces these risks by ensuring your patients work exclusively with trusted and vetted phlebotomy partners. This service provides a standardized, high-quality experience for your patients, reducing errors and ensuring accurate results. By offering this reliable solution, you enhance patient satisfaction, build trust, and protect the integrity of your testing process. 

How It Works 

To enable the Blood Concierge Service, simply go to the Product Settings in your Well ProZ shop and activate Vibrant Concierge. Once enabled, patients who enter an address in a covered area will see the Blood Concierge option at checkout.  

Here’s how it works for the patient: 

  • At checkout, the patient can choose to add the Blood Concierge Service for their blood draw.
  • After adding the service, they will receive an email to schedule their appointment. In the email, they will provide the address for the sample collection and submit three preferred times.
  • A phlebotomist will confirm one of the proposed times and send a confirmation email to the patient.
  • On the scheduled date and time, the phlebotomist will arrive at the designated location, collect the sample, and return it to the lab for processing.

This streamlined process makes it easy and convenient for patients to get their blood drawn without leaving the comfort of their home or office. 

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