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Despite our best efforts and yours, sometimes, the need for a redraw can't be avoided, whether it's due to insufficient sample volume, contamination, patient error, hemolysis, or other uncontrollable factors.
We always strive to mitigate these issues by providing clear handling instructions and overnight shipping for our kits. However, transit issues and other unforeseen problems can still occur. When they do, we are committed to making the redraw process as smooth and efficient as possible.
That’s why we’re excited to introduce Automatic Advanced Redraw, a feature designed to make handling test redraws smoother and more efficient. Whether you’re dealing with multiple pending samples or TNP (Test Not Performed) issues, this tool will help you minimize disruptions and focus on delivering exceptional care.
Read more to discover how these updates can empower your practice:
Introducing Automatic Advanced Redraw
Our latest redraw functions enable you to manage required redraws with ease while keeping your focus on patient care:
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Automate Administrative Tasks: When a TNP issue occurs, provider action is no longer necessary. With Automatic Redraw, your patient’s redraw request is automatically initiated, and a kit is dispatched using the original delivery method. This ensures that all redraws are handled promptly, without any extra steps on your part.
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Stay in Control: Prefer to manage redraws yourself? No problem. With Manual Advanced Redraw, you can still request a redraw whenever a test requires recollection, with the added benefit of being able to change the delivery method. Plus, if additional TNP issues arise, those samples are automatically included in your original request—no need to track down each test individually.
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Keep Tabs on Status Updates: Whether you opt for manual or automatic redraws, you can easily monitor the status of each request. The Order Status indicator in the Patients tab will update to show “Redraw Order” once the request has been initiated. You also have the option to receive notifications when redraw orders are automatically placed on your behalf, keeping you informed without interrupting your workflow.
Designed in Response to Provider Challenges
We developed Automatic Advanced Redraw to save you time and streamline patient care. No more tracking multiple test samples or managing tedious redraw requests—this tool does it all for you. With less time spent on administrative tasks, you’ll have more time to focus on what really matters: providing personalized, high-quality care to your patients.
The Final Word
Automatic Redraw simplifies the redraw process and minimizes disruptions in your daily workflow. Whether you choose to manage redraws manually or let the system handle them automatically, this feature is designed to enhance efficiency while keeping patient care at the forefront.
Go to: Settings & Preferences> General Preferences to enable Automatic Redraw today to automate administrative tasks and experience more seamless test management.
